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About Us
The team at Long Acre Plants is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Long Acre Plants South Marsh, Charlton Musgrove, nr Wincanton, Somerset BA9 8EX Phone: 01963 32802 Email: info@longacreplants.co.uk We are always happy to offer advice to our customers. We are not garden designers but can help with planting ideas for shady borders, courtyards, and woodland gardens. It's always best to email your enquiry along with a photo or two of your garden. We will try and respond as soon as we can although replies from late February until end of May might be a little slower. |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. When you have finished your shopping, click on 'Checkout' and you will be asked for a few details that we will need to be able to complete the order. Please ensure you have provided your full and correct address and post code. We cannot take responsibility for parcels that have been sent to incorrect postcodes or incomplete addresses. Please ensure that the information you provide us with is 100% completely accurate. We use various terms in our plant descriptions and below is brief clarification of their meaning. Plant size will give you an indication of the ultimate size of the plant at maturity. Pot size describes the size of pot that the plant will be supplied in. Flowering period gives a general indication of the time of flowering although this may vary according to your location, growing conditions and climate. The Perfect for Pollinators logo is added to help you select plants that are beneficial to pollinating insects. The AGM award indicates that a plant has been recommended by the RHS. This award is made by a panel of industry experts only after a period of assessment and trialling. |
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Shipping And Handling
For all of Britain, to an imaginary line just north of Glasgow/Edinburgh we use a 24 hour courier service with DPD. The charge is £10, which is less than it costs us. If you have one of the following post codes the £6 delivery surcharge WILL unfortunately apply. SCOTTISH HIGHLANDS - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. SCOTTISH ISLANDS - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 NORTHERN IRELAND - At the moment we are unable to ship to Northern Ireland We don't ship to Channel Islands or Northern Ireland . |
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Delivery Schedule
When do we despatch plants? From February till the end of November assuming we can get the plants to you safely. Minimum order? £20 plus postage. Orders received at other times will be held until the start of the next despatch season. You will receive your plants within 5 days, stock and weather permitting (please see below). However, we normally send plants much more quickly and aim to get them delivered to you within 5 days. Unfortunately we cannot take responsibility for parcels that have been sent to incorrect postcodes or incomplete addresses. Please ensure that the information you provide us with is completely accurate. Also, please be aware that there are days when it is not a good idea to send plants in the back of a delivery van as it would be too hot or too cold for them. We care a great deal about our plants and would rather delay sending them to ensure that they reach you in the best possible condition. We hope you share our feelings on this. There are also weeks when we are exhibiting at shows and are not able to despatch - please see our events and shows section. |
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Back Orders
Back orders are sometimes needed due to some plants only being available at certain times of year. |
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Credit Card Security
We use Actinic Payments to process your financial data. Actinic Payments are a payment gateway operated by CreditCall Communications Ltd. They are certified as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance. CreditCall is independently audited annually by a Visa Qualified Security Assessor (QSA) and is subject to rigorous security vulnerability scanning every three months. Please see http://www.ekashu.com/pdf/PCI_Certificate_CreditCall.pdf for their PCI DSS certificate of approval. You can confirm CreditCall’s approval status on the Visa Europe website at: http://www.visaeurope.com/documents/ais/service_providers.pdf?d=020307 |
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Guarantee
Our plants are guaranteed for 12 months from the date of purchase. A photograph is always very helpful in identifying any problem. We will do our very best to offer advice and if need be, refund or replace an item. However, please do ensure that you follow the plant guidelines sent out with the order and do your part in protecting plants from rampaging slugs and snails, football games and playful dogs and cats! |
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Reaching Us
If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 01963 32802 or write to us at Long Acre Plants, Charlton Musgrove, nr Wincanton Somerset BA9 8EX. |
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Privacy Policy
Long Acre Plants do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Your details WILL NOT be used for any marketing purposes by us, or be passed onto any third party, other than the courier, to facilitate the safe delivery of your order. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy |
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Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm We take the best possible care to ensure that the right plants reach you in tip top condition. Our packaging system has evolved over twenty years, and is derived from our experience of sending tens of thousands of orders throughout the British Isles. We are confident that your order will reach you in great condition. However, if for any reason you are concerned about any the plants you have received please contact us by email on info@longacreplants.co.uk. Please do bear in mind the time of year and the type of plant you have purchased. All herbaceous perennials and deciduous ferns will go through some period of dormancy (not just Winter dormancy), and we will have checked that the plant is in good shape before its leaves the nursery. This may also mean that at certain times of the year stems may have been reduced so that the plant can be packed safely or as part of our routine nursery husbandry. If you are concerned that your order has sustained damage in transit please contact us within 24 hours of taking delivery of your parcel. Our plants are guaranteed for 12 months from the date of purchase. A photograph is always very helpful in identifying any problem. We will do our very best to offer advice and if need be, refund or replace an item. However, please do ensure that you follow the plant guidelines sent out with the order and do your part in protecting plants from rampaging slugs and snails, football games and playful dogs and cats! If you refuse delivery of an order we reserve the right to refund 10% of the order value as a restocking charge as well as the shipping charge. |
Best Selling Plants
Dryopteris affinis 'Cristata The King' AGM
A truly magnificent fern with splendid crests and arching fronds, said to be the 'King of the British Ferns'. In time, to 1.2m tall. Very effective in a pot against a north facing wall. Semi-evergreen.
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Disporum longistylum 'Night Heron'
Dark flushed purple foliage on this bamboo like Disporum. Easy in a sheltered shady bed. Evergreen if sheltered enough and then gets to a good size.
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Polystichum aculeatum AGM
Native hard shield fern with glossy stiff leathery fronds. Tolerant of most soils and happy with some chalk in the soil. Evergreen.
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Persicaria virginiana 'Lance Corporal'
A lovely plant and wonderful foliage, with a dark red chevron shaped flash on each leaf and bright red spikes of flowers in masses in Autumn. Always very popular when seen at shows and sales. A stellar performer from late Summer and into the Autumn. Very easy to establish, they thrive in heavy and damp soils.
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Actaea racemosa
Much under rated plant with pale green/yellow foliage which looks super planted with the black or brown foliage forms. Candles of white flowers to 2m tall in August and September. A north American species which is comparitively easy to grow.
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Dryopteris wallichiana AGM
A most magnificent fern from the Himalayas and Japan, although named after the Danish botanist Nathaniel Wallich. The young unfolding fronds are a golden green in the Spring contrasting well with the hairy black midrib and stems. Needs moist conditions though not boggy and avoid dry alkaline soils. Evergreen.
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